Terms & Conditions
1. Introduction
Welcome to Medihem.eu (“we,” “our,” or “us”). By using our shipping services with PostNord, you agree to the following terms and conditions. Please read them carefully before proceeding with any shipment.
2. Shipping Services
- We provide domestic and international shipping through PostNord.
- Estimated delivery times are provided as a guideline and may vary due to unforeseen circumstances.
- Once an order is shipped, tracking information will be provided via email.
3. Shipping Fees & Charges
- Shipping fees are calculated based on package weight, dimensions, and destination.
- Additional charges may apply for customs duties, taxes, or other local regulations.
4. Returns & Refunds
- Returns must comply with our Return Policy and be processed via PostNord’s return service.
- Refunds are issued once returned items are received and inspected.
- Shipping fees for returns may apply unless otherwise specified.
5. Liability & Loss
- We are not responsible for delays, lost packages, or damages occurring after shipment.
- Compensation for lost or damaged packages is subject to PostNord’s shipping policies and claim procedures.
6. User Responsibilities
- Ensure that shipping details (address, contact information) are accurate.
- Comply with all applicable customs and import/export regulations.
- Do not ship prohibited or restricted items as per PostNord’s guidelines.
7. Modifications to Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of our shipping services constitutes acceptance of any changes.
8. Contact Us
For any questions regarding these Terms & Conditions, please contact us at:
📧 support@medihem.eu